Return & Refund Policy

Thanks for shopping at I Got Kittens.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  1. First, contact us and let us know exactly what your issue is.
  2. We’ll work with you to find a solution that you’ll be happy with. That means reprinting your order at no additional cost or crediting your account so you can place a new order.
  3. You have 30 (Thirty) calendar days to return an item from the date you received it.
  4. To be eligible for a return, your item must be unused and in the same condition that you received it.
  5. Your item must be in the original packaging.
  6. Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • It’s our goal to resolve it to best meet your needs. So, if we fail to solve your problem, we’ll refund your money 100%.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

We’ll even cover shipping and refund you in full.

Contact Us

If you have any questions on how to return your item to us, contact us.